Free Local Collection
Prefer to skip delivery altogether? Select "Local Pickup" at checkout and we'll have your order ready for you to collect, free of charge.
Once your order is placed, we'll email or message you to arrange a collection time that suits you — whether that's alongside a booked treatment or a separate visit. Orders are usually ready within 1-2 days, and we'll confirm once yours is ready to go.
Please bring your order confirmation (email or text is fine) when you come to
Returns and Refund Policy
We want you to love your skincare. If something isn't right, get in touch and we'll do our best to sort it.
To be eligible for a return:
● The product must be unopened and unused
● It must be in its original packaging
● You must let us know within 14 days of delivery that you'd like a refund. If it has been longer than 14 calendar days since delivery we will not be able to refund you.
Only products purchased through thesoulsanctuary-healing.com may be returned to us. Products purchased elsewhere must be returned to the original place of purchase.Please note: for hygiene reasons, we're unable to accept returns on any product where the seal has been broken or the item has been used or opened, unless the product is faulty.
How to Start a Return
1. Email us at info@thesoulsanctuary_healing.com within the relevant timeframe with your order number and reason for return
2. We'll confirm whether your return is eligible and provide instructions for sending the item back
3. Once we receive and inspect the returned item, we'll process your refund within 5–10 working days
Refunds
● Refunds are issued to your original payment method
● Original delivery charges are only refunded if the product was faulty, damaged, or incorrect
● Return postage costs are covered by us only in the case of faulty, damaged, or incorrect items — otherwise, return postage is at the customer's expense.